Transport minister calls Sunwing chaos ‘unacceptable’ as passengers remain stranded | 24CA News
It is “unacceptable” that a whole bunch of Canadian passengers stay caught in Mexico after Sunwing cancelled their flights dwelling — and the federal authorities is “concerned,” Transport Minister Omar Alghabra says.
His feedback come after Canadians described being shuffled between accommodations in Mexico, generally arriving to search out there have been no rooms booked for them, saying Sunwing officers have to date handed alongside inaccurate and incomplete details about after they would possibly have the ability to head dwelling.
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Canadian Sunwing passengers stranded in Mexico for five days with ‘no communication’
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Passengers who’ve managed to return dwelling say their Sunwing flights appeared “half-empty,” whilst a whole bunch of Canadians stay stranded in Cancun, Mexico, following important disruptions over the weekend after a significant winter storm disrupted journey plans throughout the nation.
“Canadians are patient when it comes to weather disruptions but they rightly expect their airlines to keep them informed and to manage these disruptions smoothly,” Alghabra mentioned in a Wednesday tweet.
“I am very concerned with the current situation with Sunwing Airlines.”
The ongoing state of affairs, Alghabra added, is “unacceptable.”
“Canadians must receive the information they need to return home safely. We expect all airlines to keep their passengers informed when it comes to delivering a service that they were paid to do,” he wrote.
“Passengers have rights under the Air Passenger Protection Regulations to ensure robust passenger protection in situations like these, and our government will continue to ensure these rights are protected.”
— More to return…
— with information from The Canadian Press
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