UNI bank clients exasperated during third week of technical issues – New Brunswick | 24CA News
The parking zone on the UNI financial institution department on Morton Avenue in Moncton has been full daily for the previous three weeks.
Since the July sixth rollout of UNI’s new banking platform, clients have been experiencing difficulties receiving their paycheques on time, paying their payments, and utilizing their debit playing cards.
UNI consumer Yves Raiche rotated after seeing the lengthy wait on the financial institution.
He needs to make use of 1000’s of {dollars} of his financial savings to repay an impressive mortgage he has with UNI with the intention to finish all business dealings with them.
“I don’t know what’s going on, but I want to get this loan totally cleared off before it gets worse,” he stated on Friday.
“The parking lot is full. There’s a 45-minute wait. So, what’s going on here? We want answers,” he stated.
Gilles Lizotte, who has been banking with UNI for over 25 years, stated he needed to borrow cash from members of the family as a result of he hasn’t been ready to make use of his debit card for the previous three weeks.
He’s additionally been unable to log into his on-line banking profile.
“I don’t know if I got money in my account. I don’t know nothing,” he stated.
Lizotte walks with a cane on account of a neck damage and finds standing for lengthy intervals of time painful.
He has come to the financial institution department 10 occasions up to now three weeks and left every time because of the lengthy wait.
“I’m getting sick and tired of it,” he stated.
Christian Duguay was on the Moncton department on Friday as a result of after paying off a mortgage in full on July tenth, a mortgage fee was robotically deducted from his account on the twenty first of July.
He hasn’t been capable of get on the telephone with somebody from UNI or converse to an worker on the department since then.
“I call, I come here, and it’s 45 minutes’ wait. I’m not going to stand here 45 minutes,” he stated.
UNI CEO Robert Moreau stated employees are working 24/7 to attempt to repair the issues.
“We’re still in that process of transitioning but you know, month end is getting close, a few days from now, and the next month will be smoother, that’s for sure,” he stated in an interview.
Moreau identified that a number of the technical points had been resolved, resembling banking at ATMs, and that each one banking charges have been waived for all shoppers all through the month of July.
He stated the financial institution would assist shoppers who incurred late charges or impacts to their credit score scores on account of being late paying payments due to the technical points.
“We’re asking our members to give us a chance, it’s a big transition and it is complex. We’re asking for their understanding and a lot of them still do,” Moreau stated.
Raiche, Lizotte and Duguay all intend to finish their dealings with UNI as quickly as potential.
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