SAAQ adding staff, stepping up measures to deal with continued delays – Montreal | 24CA News
Quebec’s Société de l’assurance vehicle du Québec (SAAQ), the federal government physique answerable for licensing drivers and offering public auto insurance coverage within the province will add 150 staff beginning Monday.
The extra workers can be assigned to work on the branches experiencing the very best site visitors and features resulting from its halted companies whereas it’s updating its pc programs to maneuver its transactions on-line (SAAQclic on-line portal).
“Depending on traffic, hours of operation will be moved up in the morning as well as extended at the end of the day and services will be offered by appointment on weekends,” mentioned an announcement issued Sunday morning.
READ MORE: Quebec’s auto insurance coverage board hopes companies can be again to regular finish of April
“I have asked that Quebecers no longer wait outside, and that the service be of quality everywhere,” mentioned Deputy Premier and Minister of Transport Geneviève Guilbault in a tweet on her official Twitter account.
Starting Monday, it is going to be potential for individuals who must get to the queues to seek the advice of the each day capability of every service heart prematurely on the SAAQ web site.
“Self-service digital kiosks will be added in the branches,” the assertion added.
On Friday, Premier François Legault denounced the state of affairs, which he referred to as “unacceptable” on the SAAQ, and demanded corrections.
READ MORE: Problems proceed for Quebec auto insurance coverage board’s new on-line service
Launched on February 20, the SAAQ’s digital platform was to permit prospects to make most transactions on-line.
The goal was to be extra environment friendly, to facilitate the renewal of the driving force’s license, fee of registration or the reserving of an appointment for a driving check, amongst others.
New measures have due to this fact been taken to facilitate the creation of an SAAQclic account when registering on-line. In a couple of week, beginning March 13, it is going to be potential to acquire your discover of evaluation quantity by cellphone as an alternative of by mail.
The authentication course of may also be simplified at some SAAQ branches, utilizing two items of identification as an alternative of 4: a medical health insurance card and a driver’s license.
READ MORE: Limited companies at Quebec auto insurance coverage board leaves driver with out automotive
Car sellers, who’re additionally affected by the pc issues at SAAQ, also needs to discover it simpler to achieve somebody on the cellphone as 15 extra staff will reply calls to the SAAQ help line.
A significant replace to the SAAQclic Merchants portal was introduced over the weekend and an electronic mail field can be devoted to reporting service provider difficulties.
According to information offered by the Société de l’assurance vehicle du Québec, it processes over 25 million transactions yearly.
“The slowdown of activities during the transition period to SAAQclic caused the displacement of 430,000 transactions,” the discharge states.
Since the launch of the brand new SAAQclic platform on Feb. 20, 103,000 Quebecers have efficiently used it among the many 335,000 purchasers served by the SAAQ.
— With recordsdata from Alessia Maratta, Global News
© 2023 The Canadian Press
