Problems continue for Quebec auto insurance board’s new online service – Montreal | 24CA News

Glitches with the brand new on-line service of Quebec’s car insurance coverage board’s web site, SAAQclic, is sending many individuals to in-person service centres, solely to be turned away.

“The woman mentioned, ‘The system is broken, cannot do anything for you. You might as well go home, come back next week,’” Alicia Spence told Global News.

Spence is trying to transfer a car in her name and after not being able to complete the transaction online, she visited two outlets of the Société de l’assurance car du Québec (SAAQ) solely to stay unable to finish the method as a result of software program pc issues with the SAAQ’s system.

“It’s extremely stressful and it’s causing me difficult nights because I feel like the car doesn’t belong to me even though I have it,” she mentioned.

On the SAAQclic web site, the SAAQ promotes it as “always ready,” when many discover it’s at all times crashing.

“As soon as I logged in, it said I had 23 minutes to wait just so I could access the website and then when that 23 minutes was over, nothing happened,” Noe Roberston, who was ready in line at  a south shore SAAQ outlet, advised Global News.

In an e-mail to Global News, SAAQ spokesperson Gino Desrosiers writes, “We are in a break-in period and we are not immune to slowdowns or anomalies. Our tech teams are on the lookout to react quickly when these situations arise.”

But the strains outdoors many shops will seemingly proceed unabated till the SAAQ can resolve the issues.

1:49Quebec motorists on edge as SAAQ companies restricted throughout digital shift

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