‘Is this 1978?’: B.C. man renewing licence says ICBC lost his fax three times | 24CA News

A B.C. man says he has been attempting to get his Class 1 driver’s licence renewed by way of ICBC for greater than a 12 months.

Until just lately, Dean Germo had a licence that he used to assist mates and neighbours haul gear or drive huge vans.

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At the top of 2021, Germo obtained a letter within the mail saying he needed to renew his medical, which is due each three years and required to carry a Class 1 licence.

He did that after which faxed it to ICBC as he has accomplished up to now.

“So I don’t hear anything for months,” Germo mentioned. “Four months later, I got a letter in the mail saying that they don’t have my medical form and they’re going to take away my licence if I don’t have my medical done. So I phoned ICBC. ICBC says, ‘Oh well, we didn’t get it and we have lost quite a few of them, so maybe try and send it again’.”

Germo then phoned his physician and his physician despatched it once more to ICBC. He mentioned he didn’t hear something so he assumed every part is ok.

He was not in a position to e mail the shape and was informed he needed to fax it.

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His five-year licence was set to run out on Nov. 14 so he went right down to ICBC on Nov. 8 to resume it and was informed they can not renew it as a result of they don’t have the medical kind.

His physician then despatched the shape once more.

Germo wished somebody at ICBC to name RoadSafetyBC, the place the faxes are additionally obtained, and ensure the shape confirmed up by way of the fax whereas he was nonetheless within the workplace. He mentioned he was informed it doesn’t simply present up, it has to “work its way through the system.”

“And I said, ‘You know what, I’ll tell my doctor, I’ll come there right now and drive to the doctor’s office, you give me a copy of it, I’ll bring the hard copy and put it in their hands’,” he mentioned.

“And they’re telling me at ICBC from now on, you should always bring the hard copy because (the forms are) going missing all over.”

If Germo does that, he will get handed a 60-day allow to drive on the short-term licence.

He mentioned he was informed it could possibly be six weeks for the licence to point out up. He went on trip and assumed it might be ready for him when he obtained again, nevertheless it wasn’t.

“So now my temporary 60-day permit is going to expire in three days,” he mentioned. “I phoned ICBC again and they said, ‘Oh, we’re way behind. You’re going to have to go stand in line at ICBC again to get in there because the booking is two weeks down.”

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Meanwhile, Germo was battling a lung an infection and needed to go and stand in line at ICBC for an hour and a half.

“And what are they telling me? ‘We can’t give you another temporary licence and we shouldn’t be giving you this one because we don’t have a copy of your medical form’,” he defined.

“And I said, ‘I faxed it three times and I physically put it in your hands the last time I was here. That’s why he gave me the temporary licence’. So I said, ‘Not only that, the guy that gave it to me just walked by behind you at your desk. Ask him. He knows who I am because we were talking about the same gun shop we go to’.”

As it seems, the person who processed Germo’s earlier kind doesn’t often work in that place so he didn’t click on the field in his file to say he accepted the shape

“So now they said they can’t give me my licence again.”

He was informed ICBC was going to downgrade his licence to a Class 5 as the worker didn’t click on the right field.

“I said no, I didn’t do anything. I haven’t had a ticket in 25 years. I haven’t done anything wrong and now you’re going to downgrade my licence and I need it,” Germo mentioned.

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He now has a Class 5 licence.

“I can’t even tow my trailer with my bobcat nothing, because that’s a heavy trailer and I don’t have that even.”

In an announcement to Global News, ICBC mentioned they have been sorry for the delay and confirmed Germo now has his licence upgraded to a Class 1.

“Mr. Germo completed his required medical exam and submitted his Drivers Medical Examination Report (DMER) at our driver licensing office in Surrey in November last year, and the DMER was also faxed to RoadSafetyBC,” the corporate mentioned within the assertion.

“Unfortunately, RoadSafetyBC cannot confirm receiving the DMER and it wasn’t documented that we had received the report at our driver licensing office. This led to Mr. Germo’s Class 1 driver’s licence being downgraded to a Class 5 licence as the medical information wasn’t documented and the Class 1 licence expired.”

Germo questioned RoadSafetyBC as to why the shape needed to be faxed.

“Is this 1978?” he mentioned. “You know, we’re using antiquated technology. If I would have emailed it, I would have a chain I can follow and see when I sent it, where it went to, and everything.”

He was later informed kinds are faxed to guard medical data.

“Right, the fax they lost three times with my personal medical information on,” Germo mentioned.

He was informed it might be not less than 15 days earlier than ICBC would be capable of take a look at his case. But after he informed them he was contacting Global News, he obtained a name on Friday from the supervisor of ICBC in Victoria and was informed she would take duty for the incidents, however she nonetheless wanted him to go to his physician’s workplace, get a replica of the shape once more and fax it to her.

“I said, ‘Seriously, I gotta fax it in again, like, it’s just unreal,” Germo mentioned.

“Why is the onus on me? You should be coming to my door and giving me my licence.

“It’s totally frustrating.”

He mentioned he’s going to e mail and fax ICBC the shape as a result of he needs to get his Class 1 licence once more.

“This is coming on 15 months since I sent the first medical,” he added.