Rogers to move 300 international Shaw call centre jobs to Western Canada
TORONTO –
Rogers Communications Inc. introduced Monday it is going to relocate round 300 Shaw name centre jobs primarily based abroad to Canada after finishing its $26-billion acquisition of the service earlier this month.
The positions shall be positioned in B.C., Alberta and Manitoba, the place Rogers has pledged to spice up the variety of “customer-facing” jobs.
As a part of a set of circumstances Ottawa hooked up to its approval of the merger with Shaw Communications Inc., Rogers should create 3,000 new jobs in Western Canada.
All Rogers customer support positions have been primarily based in Canada since 2020, when it introduced it transitioned 150 remaining international name centre jobs to Ontario, Quebec and New Brunswick.
Rogers stated that makes it the one nationwide service dedicated to having its complete name centre group positioned inside the nation, which additionally extends to its Fido and Chatr manufacturers.
Rivals Bell and Telus each partly depend on name centres positioned in international international locations.
Rogers has stated it additionally plans to rent 1,000 extra customer support representatives throughout Canada.
“As a proud Canadian company, we’re committed to investing in Canada,” stated Rogers CEO Tony Staffieri.
“Bringing these jobs to Canada means all of our customers will be served by a team with deep knowledge of our products and services and roots in the communities where they live and work.”
The firm stated it plans to transition all abroad Shaw jobs by the tip of September, with the primary of these name centre positions in place by Canada Day.
Earlier this month, Staffieri additionally stated Rogers would prioritize the creation of digital and expertise positions centered on “building networks” in Western Canada.
The deal set out that Rogers should create these positions inside 5 years and preserve them for at the very least a decade.
This report by The Canadian Press was first revealed April 17, 2023.
