Indigo investigating ongoing cybersecurity incident as its website remains offline

TORONTO –

Indigo Books & Music Inc. is constant to analyze what it calls a “cybersecurity incident” affecting its web site and digital fee techniques in shops.

The firm says it is working with third-party consultants to analyze and resolve the scenario and hopes to have its techniques again on-line as quickly as potential.

In the meantime, the corporate says it might course of orders paid for by money in its shops, but it surely can’t course of digital funds, settle for reward playing cards or deal with returns.

Toronto-based Indigo first reported the “technical issues” in a message shared on social media Wednesday afternoon.

In response to buyer questions in regards to the service outage on Twitter, the corporate mentioned it is working to revive its techniques and to “understand if customer data has been accessed.”

Indigo additionally mentioned prospects that just lately bought objects on-line might expertise delays with half or all of their order.

Canadian retailers have more and more skilled cyberattacks in latest months.

Sobeys dad or mum firm Empire Co. Ltd. just lately grappled with a safety breach that shut down its pharmacy companies and different in-store features.

The cybersecurity occasion in early November left prospects unable to fill prescriptions for 4 days, whereas different in-store features like self-checkout machines, reward card use and the redemption of loyalty factors had been offline for a couple of week.

Empire mentioned in December the incident is anticipated to value $25 million after insurance coverage recoveries.

This report by The Canadian Press was first revealed Feb. 9, 2023