Air Canada rejects passenger compensation claims for delays caused by tech issue

MONTREAL –

Air Canada is rejecting compensation claims from travellers who have been among the many 1000’s affected by flight delays attributable to pc issues in current weeks.

In messages to clients, the airline says the know-how concern was outdoors its management, relieving it of obligations to pay compensation.

Douglas Judson says he arrived greater than three hours late after his June 1 flight from Winnipeg to Toronto was delayed because of the IT defect.

In a response Judson known as ludicrous, Air Canada denied his compensation request however provided him a 15 per cent fare low cost on any upcoming flight in what it deemed a goodwill gesture.

On June 1, Transport Minister Omar Alghabra mentioned Air Canada has obligations to passengers impacted by the pc concern because it was throughout the airline’s management.

In April, the federal authorities laid out measures to toughen penalties and tighten loopholes round traveller compensation.