UNI CEO defends botched banking app rollout – New Brunswick | 24CA News
For over two weeks, UNI financial institution purchasers have been flocking to branches throughout New Brunswick to kind out numerous technical points.
It’s prevented a few of them from paying their payments, being paid on time and withdrawing cash.
Luc Jalbert has been a UNI buyer for over 35 years.
He went to the Morton Avenue department in Moncton on Thursday as a result of he can’t use his banking app or debit card.
“I don’t like the new app,” he stated.
“The old app was very easy to navigate, you could see everything, your transactions and everything. I find the new app … they missed the mark.”
The issues started on July 6, when UNI launched its personal banking platform after ending its earlier partnership with Quebec’s Desjardins Bank.
In a press convention in Caraquet on Thursday, UNI CEO Robert Moreau stated the choice to launch its personal banking platform was obligatory as a result of persevering with the financial institution’s partnership with Desjardins meant it wouldn’t have the ability to provide providers tailor-made to UNI’s clientele.
The partnership price UNI roughly $25 million yearly.
“With a big transformation of this magnitude, the implementation of the new system did not come without surprises,” he informed reporters in French.
“But I can assure you the system we have in place is dependable, robust and secure. We are respecting the most rigorous industry standards,” he stated, including that the system underwent rigorous testing earlier than the rollout.
When requested about purchasers who could face late charges paying payments due to hassle accessing their banking app, he stated: “UNI will make sure there is no loss regarding late fees or penalties or whatever happens in individual cases that is related to this transition.”
He stated branches have been experiencing larger than regular site visitors partially as a result of folks coming in to confirm their banking profiles have been working as regular.
He was unable to present a particular timeline on when these points could be resolved.
He stated he anticipated purchasers’ present lack of ability to make invoice funds at ATMs to be resolved “shortly.”
For different issues, comparable to workers of UNI’s institutional purchasers not receiving their pay on time, he stated it relied on “the volume of some of these issues that are occuring.”
He stated workers of the financial institution have been “working diligently” every day to resolve the issues as quickly as potential.
Despite all of the challenges, many purchasers like Jalbert are hesitating to chop ties due to the financial institution’s cultural significance to the Acadian neighborhood.
UNI, previously often called Caisse populaire acadienne (Acadian Credit Union), has been an Acadian establishment for the reason that Thirties.
Jalbert stated he thought of switching banks however desires to present UNI time to work the issues out.
“It’s unfortunate for the Caisse, I do like the Caisse as a place to do business,” Jalbert stated.
“But hopefully they rectify and they actually improve the app and everyone gets to be OK.”
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