Telus offering buyouts after push in customer service tech, self-serve options – National | 24CA News

Canada
Published 18.05.2023
Telus offering buyouts after push in customer service tech, self-serve options – National | 24CA News

Telus says it’s providing buyouts to a big group of staff and anticipates a number of hundred employees will take them.

The Vancouver-based telecommunications firm says in an announcement that the buyouts come on account of important investments it’s made in customer support expertise and self-serve choices for patrons.

Spokeswoman Brandi Merker says the corporate supplied the package deal to a big group of staff to be able to be honest and equitable.


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She says the corporate has the suitable to restrict what number of buyout packages are taken.

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According to Telus’ annual report, the corporate had 108,500 energetic staff in 2022.

The annual report says that modifications in buyer preferences stemming partially from the pandemic led to a significant acceleration of Telus’ digital transformation and of self-serve choices for patrons.

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