Flair passenger receives photo of missing bag from stranger after airline deems it lost

A Canadian Flair Airlines buyer is asking for greater penalties for airways after a stranger despatched him a photograph of his lacking golf bag sitting in an airport whereas the airline deemed it misplaced.

“I was going to Mexico. It was a golfing vacation,” Mark Majewski defined to CityNews. “They lost the bag the day that I arrived down there. It never arrived.”

The GTA resident mentioned he instantly stuffed out all of the paperwork and made follow-up calls throughout his trip however went the entire journey with out his bag and with few updates from Flair.

Three weeks later, he acquired a textual content from a stranger who occurred to see his business card.

“A lovely lady named Stephanie from Barrie, Ont. sent me a photo of my bag,” he recalled.

“She was standing at the airport in Cancun, Mexico, saw my tag, texted me a picture of my bag saying ‘it’s right here.’”

Ontario man criticizes Flair for delayed motion

Stephanie supplied Majewski to assist return it to him, however he declined, not desirous to contain her within the ordeal. In retaining with Canadian air passenger safety guidelines round compensation, Flair thought of the bag misplaced as a result of it had not been returned inside 21 days.

Majewski then e-mailed the picture Stephanie had despatched him to Flair.

“I sent them something to say, ‘You’re telling me my bag is lost. Here’s a photo of it under the sign at the airport. How much effort does it take to walk over and get this?’”

One week later, the golf golf equipment had been delivered to his dwelling, however he had but to get the compensation that he was entitled to for the inconvenience or the refund for the luggage payment.

He claimed the airline employed delay ways that stored him ready for updates on his file with out indicating when he would possibly obtain what he was owed.

Only after CityNews requested Flair Airline questions on Majewski’s case did the airline absolutely course of his declare. Majewski mentioned it took two months of relentless badgering to get it performed. He needs to see steeper fines for airways that abuse passenger rights.

“Right now, they’re being paid not to do anything,” Majewski mentioned.

“The whole thing is not to be rewarded for delaying. Each month or two that they don’t take any action, there should be a 20 per cent increase in the fine. Make them pay more when they don’t take action.”

Airline declines to remark after baggage debacle

CityNews had extra questions for Flair concerning the claims course of and the way they addressed what seemed to be a backlog, however a spokesperson declined to remark.

Last month, the Liberals tabled laws that might tighten the foundations round air passenger rights.

Under the proposed modifications, the utmost superb for airline violations would improve tenfold to$250,000, but it surely gained’t take impact till September 2023.

In the meantime, as many put together for summer season journey involved that their checked baggage could turn out to be misplaced or delayed, one knowledgeable advised that travellers be as ready as doable and get to the airport early.

“A lot of times when bags get lost, it’s because people come to the airport last minute, and then the bag gets caught for the security check or whatever it may be,” mentioned Wayne Smith, professor of hospitality and tourism at Ted Rogers School of Management.

Smith additionally suggested not locking baggage and eradicating something that would get caught in conveyor belts. He mentioned objects like Air Tags might be useful however unreliable.

Most importantly, he urged travellers to maintain key paperwork, drugs and about two days’ value of clothes of their carry-on.

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