Ottawa airport cutting ties with Flair and Sunwing ground crews

The Ottawa airport is terminating its settlement with an organization that handles the bottom crews for Sunwing and Flair airways after what it calls a “degradation of service levels.”

The Ottawa International Airport Authority mentioned in an announcement Wednesday it has “observed a degradation of service levels associated with ground-handling activities for Sunwing and Flair airlines” in latest weeks.

Both airways contract Menzies, a third-party floor dealing with agency, for plane marshalling and baggage dealing with, the assertion mentioned.

“Following written warnings to Menzies, the issues reached untenable levels in the past week, leading the OIAA to provide Menzies with a 30-day notice of termination of its operating license at the airport,”

The discover was issued on Monday, the airport authority mentioned.

“The service levels passengers from both airlines have had to endure do not meet the customer experience threshold the OIAA is committed to facilitate.”

A spokesperson for Flair Airlines mentioned the choice will not influence its operations.

“The termination action was taken by Ottawa International Airport. This will have no impact on Flair’s operations,” the spokesperson mentioned. “We work carefully in cooperation with our airport companions and can proceed to offer low-fare flying from Ottawa.

“Ottawa International Airport will contract a new baggage handling/ground crew.”

Menzies is a worldwide logistics firm that operates in additional than 250 places throughout 58 nations.

Major points for travellers

The news comes after plenty of Sunwing and Flair passengers had been delayed a number of hours on the Ottawa airport Tuesday on account of a baggage concern.

Passengers travelling with Flair Airlines to Fort Lauderdale, Fla. Were supposed to go away simply after 4 p.m. Tuesday, however the aircraft took off 5 hours late.

Passengers mentioned they weren’t given many particulars concerning the delay, aside from that it was brought on by a baggage concern.

“I’m here with my wife and my father-in-law, who’s 87 years old,” traveller Bob Gagnon mentioned from the airport. “They tell you to come several hours early, right? So we did that. We’ve been here for a long time.”

Flair Airlines mentioned in an e-mail that the delay was on account of airport tools and the issue was not throughout the airline’s management, including passengers could also be eligible for compensation.

Passengers travelling with different airways additionally reported baggage delays Tuesday night time.