Quebec Transport Minister Geneviève Guilbault is slicing brief her journey to Europe so she will be able to return to the province to assist resolve the customer support disaster rocking the Société de l’assurance vehicle du Québec (SAAQ).
The choice was confirmed Tuesday to The Canadian Press by Louis-Julien Dufresne, a spokesperson for Guilbault.
The SAAQ, the federal government physique accountable for licensing drivers and offering public auto insurance coverage in Quebec, underwent a digital overhaul for a number of weeks.
The new on-line platform was presupposed to be absolutely up and operating by Feb. 20, however that isn’t the case. The SAAQ now says it may take till the top of April for companies to be absolutely restored.
As a end result, there have been service delays and lengthy traces of indignant clients that stretch across the constructing at a number of SAAQ shops.
Last week, Guilbeault introduced a battle of further measures — together with extending opening hours and hiring 150 extra staff to assist drivers.
Read extra:
Quebec’s auto insurance coverage board hopes companies will likely be again to regular finish of April
But shoppers instructed Global News this week the mitigation plan has executed little to resolve the continuing points and lengthy wait occasions.
The SAAQ’s digital platform was supposed to permit clients to hold out most transactions on-line. Since its launch on Feb. 20, about 103,000 Quebecers have efficiently used it among the many 335,000 clients served.
— with recordsdata from Global News’ Gloria Henriquez and Kalina Laframboise
