Vancouver International Airport seeks feedback on holiday travel disruptions | 24CA News

Were you impacted by the chaos on the Vancouver International Airport (YVR) over the vacation season? If so, its directors wish to hear from you.

YVR launched a public engagement marketing campaign Tuesday aimed toward gathering folks’s enter on journey disruptions in December and January.

Trouble on the airport started the week earlier than Christmas when an intense snowstorm grounded planes and resulted in an enormous wave of delays and cancellations with prolonged ripple results.

Some passengers had been left stranded of their plane for hours, whereas others had been stranded on the airport for days or separated from their baggage for weeks.

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Airport officers blamed an unexpectedly giant quantity and fast accumulation of snow and challenges de-icing plane because the instigators of a sequence of issues.

Airport CEO Tamara Vrooman promised an “after-action review” into the disruptions, which incorporates the brand new public suggestions course of.

“We know passengers want an efficient experience when travelling, with all the various organizations involved in aviation working effectively together … We also need to ensure the voice of the traveller is heard,” Vrooman mentioned in a media launch Tuesday.

“Through this public engagement process, we will hear directly from passengers on how they want to be helped and supported, as well as informed, during times of operational disruption.”

The airport is now trying to hear from individuals who travelled by way of the airport in December 2022 or January 2023, or who had been affected by the vacation journey disruptions.

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It mentioned it’ll accumulate that suggestions by way of a wide range of strategies, together with a web based suggestions type, digital focus teams and panels, and written submissions “to help ensure a diversity of experiences are included.”

The first section of session, which started Tuesday and runs to Jan. 30, is asking folks to “share input on key areas of interest and methods of engagement” and to register for Phase 2.

Phase 2 will run from Jan. 31 to Feb. 21, and ask folks to weigh in on “communication, service, and support requirements.”

The airport mentioned that suggestions, together with suggestions from the after-action overview, will probably be made public within the coming months.

Travellers can discover out extra and take part within the overview on the YVR public engagement web site.

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